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Service philosophy

Service philosophy

The customer service center is one of the very important departments of Hongguang Electric. Its main tasks are: accept comprehensive customer business consultation and provide technical support to customers; accept, coordinate, and handle customer complaints, and solve customers' difficult problems; proactively communicate and contact with customers, understand their feelings and needs, and timely communicate customer information Feedback to relevant management departments and production enterprises and properly handle.
The customer service center has a customer management department and a technical service department. The customer management department mainly accepts customers' comprehensive business consultation, and the technical service department mainly provides customers with technical support and solutions before, during, and after the sale of products. In order to ensure that every customer can get satisfactory service in Hongguang and maintain a good relationship of trust with the company, we emphasize the relevance and effectiveness of customer service, and implement a system of acceptance and responsibility, that is, every call of the customer Responsible for each issue, so as to enhance each other's feelings and deepen understanding. If you have any questions or needs about our products, or have any comments and suggestions about our services, you are welcome to communicate with us at any time, we will do our best and serve you wholeheartedly. Your satisfaction is the purpose of our service, and the common development of the company and customers is our persistent pursuit.
Facing the future, all staff of the customer service center will care and warm customers, and create brilliant with service.

  • Hongguang Electric Group Co., Ltd. it@hamaddar.com
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  • Hongguang Electric Group Co., Ltd. 86-577-62057777 Weiqi Road, Yueqing Economic Development Zone , Zhejiang Province
  • Hongguang Electric Group Co., Ltd. International Trade Department 86-577-62058899 Working hours: 8: 00-17: 00
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